Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Once you’ve placed your order and payment is confirmed, our team will promptly begin processing it for shipment. Depending on your shipping address, you can expect to receive your order within 2-3 days. Please note that delivery times may vary based on your location and any unforeseen circumstances. If you have any specific delivery concerns or need expedited shipping options, feel free to contact our customer support team for assistance.
When you’re completing your order in the checkout page, you’ll have the option to create an account. Simply follow the prompts and provide the necessary information to set up your account.
Alternatively, you can navigate to the “My Account” page on our website. There, you’ll find an option to create an account. Click on it and follow the instructions to register with BooksGhar.com.
Yes, you can request a shipping address correction before your order is dispatched from our facility. Once your order has been dispatched, unfortunately, we are unable to make any modifications to the shipping address. Therefore, it’s essential to review your shipping information carefully before completing your purchase to ensure accurate delivery. If you need to make a correction, please contact our customer support team as soon as possible, and we’ll do our best to assist you before the dispatch of your order.
To track your order, simply head over to our website’s Order Tracking page. Additionally, keep an eye on your email inbox for a notification containing your AWB number and the courier partner’s name. With this information, you can directly visit the official website of the courier partner and input your AWB number to check your order status. This way, you can stay updated on the whereabouts of your package until it arrives at your doorstep. If you encounter any issues or need further assistance with tracking your order, don’t hesitate to contact our customer support team.
Rest assured, we prioritize the security and privacy of your personal payment details. At BooksGhar.com, we do not store any sensitive payment information, including credit or debit card details, NetBanking, or UPI details. Instead, we utilize the services of PayTM Payment Gateway, a certified and trusted payment intermediary. PayTM Payment Gateway ensures secure transactions by handling the payment process securely and efficiently. Your payment details are encrypted and processed directly through PayTM’s secure platform, providing you with peace of mind while making purchases on our website. If you have any concerns or questions regarding payment security, please feel free to reach out to our customer support team for further assistance.
We understand that circumstances may change after placing an order. At BooksGhar.com, while we don’t facilitate order cancellations once they’re placed, we do accommodate modifications whenever possible. Whether you need to adjust your shipping address or make changes to your order details, feel free to reach out to our customer support team for assistance. We’re here to help ensure your shopping experience with us is as seamless as possible.
If you have a discount code for our website, you can redeem it on our checkout page to take advantage of the discounts and offers associated with that code. Simply enter the discount code in the designated field during the checkout process, and the applicable discounts will be applied to your order total. Make sure to review the terms and conditions of the discount code to ensure eligibility and validity. If you encounter any issues or have questions about redeeming your discount code, please don’t hesitate to contact our customer support team for assistance.
When placing multiple products in the same order, they will typically be shipped together in one package for your convenience. However, in some cases, we may use separate packages for different orders or reserve the right to decide whether to ship items in different packages if the order quantity changes.
Please note that our shipping methods are designed to ensure the safe and efficient delivery of your items. If you have any specific preferences regarding packaging or shipping arrangements, please feel free to contact our customer support team, and we’ll do our best to accommodate your requests. Thank you for choosing BooksGhar.com for your shopping needs.
If you need to swap an item
Returns and Exchanges
At BooksGhar.com, we do not have a return policy for any orders. We prioritize providing accurate product descriptions and ensuring the quality of our offerings to minimize the need for returns. If you have any concerns about your order, such as receiving a damaged or incorrect item, please refer to our replacement policy for assistance. Our team is dedicated to resolving any issues promptly and ensuring your satisfaction with your purchase. If you have any questions or require further clarification, please feel free to reach out to our customer support team for assistance.
If you’ve received the wrong product, please reach out to us for a replacement. To facilitate this process, we require evidence of the incorrect item received. Kindly submit clear video footage of the unboxing procedure for our team to assess the situation accurately. We’re committed to ensuring your satisfaction and resolving any issues promptly.
If your order arrives damaged, please contact us for a replacement. To process the replacement, we require clear video footage of the unboxing procedure to assess the damage. We’re here to ensure your satisfaction with your BooksGhar.com experience.
To initiate the replacement of your order, please contact our customer support team within two days of delivery. We prioritize resolving any issues promptly, and contacting us within this timeframe ensures efficient processing of your replacement request. Don’t hesitate to reach out to us if you have received a damaged or incorrect item – we’re here to assist you.
You can easily reach our customer support team by emailing us at [email protected] or by giving us a call at +918751900198. We’re here to assist you with any questions, concerns, or replacement requests you may have regarding your order. Feel free to contact us – we’re always happy to help!
If you’ve entered an incorrect shipping address, it’s crucial to contact us immediately for rectifications. Once your order has been dispatched from our facility, modifications are not possible. If you miss the initial time frame for correction, you’ll be responsible for covering any additional shipping costs incurred to ensure delivery of your product. We encourage you to act swiftly to avoid any delays or inconvenience in receiving your order. Please don’t hesitate to reach out to our customer support team for assistance with address corrections or any other concerns you may have.
Yes, you can change your shipping details by contacting us before the shipment of your order. However, please note that once the order is placed, cancellation and product changes are not possible. We prioritize processing orders efficiently, and once they are confirmed, they proceed through our system without further alterations. If you need to update your shipping information, please reach out to our customer support team as soon as possible to ensure accurate delivery. Thank you for your understanding.
We do not offer a pre-order facility. You can place an order for a product once it’s in stock and available for purchase. We believe in providing our customers with accurate and timely information about product availability to ensure a smooth and satisfactory shopping experience. If you have any questions about product availability or need assistance with placing an order, please don’t hesitate to contact our customer support team. We’re here to help!